Shipping policy

NOTE: We dispatch our Online orders on Mondays, Tuesdays, Wednesdays & Fridays. Orders before 9 am will be same day dispatch. 

Where does TONYMOLY AUS Ship?
Tonymoly Australia currently ship to all over Australia & New Zealand!

[AUSTRALIA] Shipping Options: Free shipping order over $49
We are using AUSTRALIA POST [www.auspost.com.au]
Here are our shipping options. We'll try to get them to you as fast as we can!
- Standard Post (Estimated 5+ Business Days Delivery): $6.95
- FREE Standard Post: Order Over $49
- Express Post (Next Business Day Delivery): $10.95
- FREE Express Post: Order Over $159

[NEW ZEALAND] Shipping Details:
We are using AUSTRALIA POST [www.auspost.com.au]
- Standard Post (Estimated 6+ Business Days Delivery): Flat Rate AUD $20.
- FREE Standard Post: Order Over AUD $300

When will my order ship?
Processing takes 1 to 2 business days (and orders placed after 1pm are processed the next business day). Then Australia Post takes it from there. You'll get an email with a tracking number as soon as your package ships.

I'm having problems with the tracking
Sometimes the Australia Post takes 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us as soon as you can via [admin@etonymoly.com.au] and we'll get back to you.

Help! I can't find my package!
if you are unable to locate your package, please reach out to [admin@etonymoly.com.au] right away!
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

How can I edit my shipping address?
If your order is shipping to an incorrect address, please email [admin@etonymoly.com.au] ASAP!