Return and Refund Policy

Eligibility for Returns
You may return most new, unopened items in resalable condition within 30 days of delivery for a full refund. Please ensure that the items are in their original condition to qualify for a return.

Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect item, defective item, or items with less than 6 months of expiry), we will cover the return shipping costs. Please note that shipping fees paid at the time of purchase are non-refundable.

Return Instructions
To initiate a return, please contact us with your order number and the details of the product you wish to return. We will promptly provide you with instructions for returning the item.

Refund Processing Time
Once your return is received, you can expect to receive your refund within 2-3 weeks. This period accounts for the shipping duration (3-5 business days), processing time once the return is received (3-5 business days), and the time required for your bank to process the refund (2-3 business days). In many cases, refunds may be processed more quickly.

If you have any further questions, do not hesitate to reach out to our customer service team [customerservice@tonymoly.com.au].