Return and Refund Policy

ONLINE

Eligibility for Returns
You may return most new, unopened items in resalable condition within 30 days of delivery for a full refund. Please ensure that the items are in their original condition to qualify for a return.

Please note that specially discounted merchandise and change-of-mind purchases are not eligible for refund or exchange. 

Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect item, defective item, or items with less than 6 months of expiry), we will cover the return shipping costs. Please note that shipping fees paid at the time of purchase are non-refundable.

Return Instructions
To initiate a return, please contact us with your order number and the details of the product you wish to return. We will promptly provide you with instructions for returning the item.

Refund Processing Time
Once your return is received, you can expect to receive your refund within 2-3 weeks. This period accounts for the shipping duration (3-5 business days), processing time once the return is received (3-5 business days), and the time required for your bank to process the refund (2-3 business days). In many cases, refunds may be processed more quickly.

If you have any further questions, do not hesitate to reach out to our customer service team [customerservice@tonymoly.com.au].

RETAIL

Change of Mind
- The item must be returned within 14 days of the purchase date.
- It must be unused, in original packaging, and in saleable condition.
- Proof of purchase (e.g., receipt, order confirmation) is required.
- Refunds will be processed to the original payment method.
- Clearance or final sale items are not eligible for change-of-mind returns.

Faulty Product or Adverse Reactions
If you receive a product that is faulty, damaged, or causes an adverse reaction, purchase is eligible for refund or exchanges. To process your claim, we may request:
- A photo or description of issue
- Proof of Purchase  (e.g., receipt, order confirmation) is required.
- Refunds will be processed to the original payment method.

If you have any questions or need to initiate a return, please feel free to:
📞 Call us at: (02) 9678 9840
💬 Or speak to one of our friendly team members in-store — we’re here to help!